Last Updated: June 2026

Welcome to SATL (together with our sub-brands, mobile platforms, and checkout systems, referred to as the "Site"), operated by SATL. We create premium, high-performance apparel engineered for professionals who demand excellence.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our Site, interact with our customer care channels, or make a purchase. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We only collect information that is essential to processing your order, tailoring your experience, or managing our business operations.

• Contact & Account Data: Your name, delivery address, phone number, email address, and account password (which is securely encrypted so that our team cannot view it).
• Transaction & Purchase Data: Detailed information regarding the items you purchase (such as your specific size, color selections, and selected tier—Minimalist, Essential, or Executive).
• Customization Data: Specific logo files, embroidery text, or hospital designations you provide to us to personalize your scrub suits.
• Payment Information: Credit/debit card numbers and payment processing details. All payments are handled directly via verified, fully secure, and encrypted payment gateways. SATL does not store your raw credit/debit card data on our servers.
• Device & Usage Data: Automatically collected data including your IP address, browser type, operating system, pages viewed, items added to your cart, and the date/time stamps of your visit.

2. How We Collect Your Data

• Directly From You: When you create an account, build a custom uniform bundle on our Set Builder screen, complete a purchase, or message our team via WhatsApp or email.
• Tracking Technologies (Cookies & Pixels): We use standard e-commerce tracking tools to improve your browsing experience. Cookies allow our website to remember your cart items if you accidentally close the browser, keep you logged in, and analyze web traffic trends.

3. How We Use Your Information

We do not sell, rent, or lease your personal information to third parties. We use your data strictly to execute our business commitments:

• Fulfillment: Processing, manufacturing, quality-checking, and delivering your uniforms.
• Customer Support: Resolving size questions, tracking shipping requests, and providing real-time assistance through our communications channels.
• Optimization: Refining our fabric selections, updating our web design, and ensuring our inventory aligns with what our clients need.
• Marketing (Optional): Sending you exclusive alerts on new fabric drops, seasonal product colorways, or institutional tier discounts. You can instantly opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email.

4. Sharing Data with Third Parties

We only share data with essential partners who assist us in fulfilling your order, under strict data protection boundaries:

• Logistics & Courier Partners: Sharing your name, phone number, and physical location with our domestic and regional delivery agents to ensure your package arrives securely at your doorstep.
• Payment Gateways: Sending secure transaction details to fully certified payment processors to securely validate your transactions.
• Technology Infrastructure: Utilizing premium e-commerce hosting platforms, secure cloud storage, and database services to maintain website performance.

5. Data Security & Storage

At SATL, data security is a priority. We employ industry-standard Secure Sockets Layer (SSL) encryption protocols across our entire website platform. While no digital transmission is 100% airtight, we constantly maintain rigorous administrative and electronic safeguards to ensure your account and personal information remain completely confidential.

6. Your Legal Rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you have complete control over your data. You have the right to:

• Request a copy of the personal information we hold about you.
• Request immediate corrections to any inaccurate account details.
• Request the complete deletion of your data from our customer records (provided there are no open, active commercial transactions or pending legal fulfillment requirements).

7. Changes to This Privacy Policy

We may periodically update this Privacy Policy to accurately reflect adjustments to local e-commerce regulations, shifts in UAE personal data protection frameworks, or enhancements to our internal data infrastructure. When revisions are made, the "Last Updated" date at the top of this policy will be adjusted accordingly. We encourage you to review this page routinely to stay informed on how we are safeguarding your operational data.

8. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact our administrative team:

• Email: [Insert Support/Corporate Email]
• WhatsApp Business: [Insert Number]
• Corporate Address: United Arab Emirates